Storage Blackfriars Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Blackfriars supplies removal, transport and storage services to consumer and business customers. By placing a booking, paying a deposit, using our website, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below.
Customer means the person, firm or company booking the services, whether on their own behalf or on behalf of another party.
Services means any removal, packing, handling, loading, transport, delivery, storage, or associated services provided by Storage Blackfriars.
Contract means the agreement between Storage Blackfriars and the Customer incorporating these Terms and Conditions.
Goods means all personal effects, furniture, equipment, and other items in respect of which the Services are provided.
Storage Facility means any premises used by Storage Blackfriars for the storage of Goods.
2. Scope of Services
Storage Blackfriars provides removal and storage services, including collection from the Customer, transport, short and long term storage, and redelivery. The precise scope of the Services will be set out in a quotation or booking confirmation document issued by Storage Blackfriars.
Any additional services requested after the initial booking, such as extra packing, additional collection or delivery locations, or changes in service dates, are subject to availability and may incur additional charges.
3. Booking Process
All bookings are subject to availability and to acceptance by Storage Blackfriars. An enquiry or quotation does not constitute a confirmed booking.
To proceed with a booking, the Customer must provide accurate information regarding access, property size, volume or approximate inventory of Goods, service dates and any special requirements. Storage Blackfriars will rely on this information when planning the Services and calculating the price.
A booking is not confirmed until Storage Blackfriars issues a booking confirmation. Storage Blackfriars reserves the right to decline or cancel any booking where the information provided is incomplete, inaccurate or misleading, or where it is not reasonably practicable to perform the Services as requested.
The Customer is responsible for checking the booking confirmation and must notify Storage Blackfriars promptly if any details are incorrect or incomplete. Changes requested after confirmation may not be possible or may lead to additional charges.
4. Quotations and Pricing
Unless stated otherwise in writing, quotations are estimates only and are based on the information supplied by the Customer at the time of enquiry. Quotations are normally valid for a limited period from the date of issue, after which they may be subject to revision.
Storage Blackfriars may adjust the quoted or agreed price if:
The Customer has omitted or understated relevant information such as the size or number of items, the presence of heavy or awkward Goods, access restrictions, or the requirement for additional labour or vehicles.
There are delays or events outside the reasonable control of Storage Blackfriars, including waiting times caused by lack of access, unprepared Goods, or issues with keys or entry to premises.
The Customer requests additional services or changes that alter the volume of Goods, the distances involved, or the time required.
Prices are usually quoted inclusive of any applicable taxes, but the Customer should refer to the specific quotation or invoice for details.
5. Payments
Unless agreed otherwise in writing, payment terms are as follows.
For removal and transport services, a deposit may be required at the time of booking, with the balance payable prior to or on the day of service, before the vehicle is loaded or unloaded as directed by Storage Blackfriars.
For storage services, the first storage period and any associated charges such as collection or packing fees may be payable in advance, followed by recurring storage fees on a weekly or monthly basis as specified in the Contract.
Payments must be made using a method accepted by Storage Blackfriars. All payments are due on the dates set out in the relevant invoice or booking confirmation. If payment is not received by the due date, Storage Blackfriars may, at its discretion, suspend services, refuse to release Goods from storage, or apply late payment charges.
Where storage fees remain unpaid, Storage Blackfriars may exercise a lien over the Goods and, following reasonable notice, may sell or dispose of Goods to recover outstanding sums and associated costs. Any surplus after deduction of all costs will be held for the Customer.
6. Cancellations and Amendments
The Customer may cancel or amend a booking subject to the following provisions.
For removal and transport services, cancellation or significant change with sufficient notice may incur no charge or a reduced charge, depending on the notice period. Short notice cancellations or amendments may result in the loss of all or part of any deposit, and Storage Blackfriars may charge a percentage of the quoted price to cover allocated labour, vehicles and administrative costs.
For ongoing storage services, the Customer must give reasonable written notice to terminate the storage arrangement. Storage charges continue to accrue until the Goods are collected or delivered and all outstanding sums are paid in full.
Storage Blackfriars reserves the right to cancel any booking or terminate the Contract where the Customer is in breach of these Terms and Conditions, where it is unsafe or unlawful to perform the Services, or where circumstances beyond the reasonable control of Storage Blackfriars prevent the Services from being carried out. In such cases, Storage Blackfriars will, where possible, offer an alternative date or a refund of any amounts paid for Services not performed, subject to any reasonable deductions.
7. Customer Obligations
The Customer agrees to:
Ensure that the premises are ready and accessible for the agreed dates and times.
Provide adequate instructions, including directions, access codes, parking information and contact details.
Pack Goods securely where self-packing is undertaken, ensuring that fragile or valuable items are appropriately protected and clearly labelled.
Declare any Goods that are especially fragile, heavy, of high value, or requiring special handling.
Comply with all relevant laws and regulations in connection with the Goods and the Services.
Ensure that no Hazardous or Prohibited Goods are presented for removal, transport or storage, including but not limited to flammable or explosive materials, compressed gases, corrosive substances, perishable food, live animals, illegal items, or any Goods that may cause harm or contamination.
8. Access and Parking
The Customer is responsible for ensuring adequate access to the collection and delivery locations, including the arrangement of suitable parking and, where required, any permits or permissions. Any parking charges, fines or penalties incurred directly as a result of the Services will be chargeable to the Customer.
If access is restricted, unsafe or significantly different from that described at the time of booking, Storage Blackfriars may refuse to proceed until a safe and reasonable solution is found. This may result in additional charges or delays for which Storage Blackfriars is not liable.
9. Storage Terms
Goods stored at a Storage Facility will be placed in a designated space or container as determined by Storage Blackfriars. The Customer is not normally entitled to a specific unit or area unless this has been expressly agreed in writing.
Storage charges are based on the volume or agreed space allocated and the duration of storage. Storage Blackfriars may, on notice, move Goods within the Storage Facility for operational or safety reasons, provided that such movement does not materially affect the care of the Goods.
The Customer must not store any Hazardous or Prohibited Goods and must not access the storage area without prior arrangement and authorisation from Storage Blackfriars. Where access is agreed, the Customer must comply with all safety and security requirements.
10. Waste Regulations and Disposal
Storage Blackfriars operates in accordance with applicable waste management and environmental regulations. The Services are not intended to include the removal or disposal of general household waste, construction waste, chemical waste or any controlled waste unless expressly agreed in writing.
The Customer must not present items for removal or storage that are classed as waste in law, such as discarded electrical equipment, paints, solvents, or any items requiring special treatment or licences for transport or disposal, unless prior arrangements have been made with Storage Blackfriars.
If Storage Blackfriars discovers waste or hazardous materials among the Goods, it may refuse to transport or store such items and may, where lawful, arrange for their removal or disposal at the Customer's cost. The Customer will be responsible for any fines, penalties or costs arising from a failure to comply with relevant waste or environmental regulations.
11. Liability and Limitation of Liability
Storage Blackfriars will exercise reasonable care and skill in performing the Services. However, liability is subject to the limitations set out in this section.
Storage Blackfriars is not liable for loss or damage to Goods unless caused by its negligence or breach of Contract. The Customer is advised to obtain appropriate insurance for the full value of the Goods, including during removal, transit and storage.
Storage Blackfriars is not liable for:
Loss or damage arising from inherent defects, natural deterioration, pre-existing damage, or defective or inadequate packing by the Customer.
Loss or damage to fragile items, including but not limited to glass, china, mirrors, artwork, electronics or similar items, unless they have been professionally packed by Storage Blackfriars or unless negligence can be clearly demonstrated.
Loss or damage caused by vermin, pests, atmospheric or climatic conditions, including damp, mould, rust or condensation, where reasonable care has been taken.
Any indirect or consequential loss, loss of profits, loss of use, or any loss not reasonably foreseeable.
Subject to any non-excludable legal rights, the total liability of Storage Blackfriars for any claim or series of related claims arising out of or in connection with the Services is limited to a reasonable sum having regard to the nature and value of the Goods and the charges paid for the Services. Specific limits may be stated in the quotation or booking confirmation.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited or excluded by law.
12. Claims and Notification
Any visible loss or damage to Goods must be noted at the time of delivery or collection wherever possible. The Customer must notify Storage Blackfriars of any claim for loss or damage in writing as soon as reasonably practicable and in any event within a reasonable period after becoming aware of the issue.
The Customer must provide sufficient information and, where applicable, evidence to allow Storage Blackfriars to investigate the claim, including photographs, descriptions of damage and proof of value. Failure to notify a claim within a reasonable period may affect Storage Blackfriars ability to investigate and may reduce or extinguish any liability, except where such limitation is not permitted by law.
13. Force Majeure
Storage Blackfriars is not liable for any delay, failure or inability to perform the Services in whole or in part due to events beyond its reasonable control. These may include extreme weather, natural disasters, acts of terrorism, industrial action, road closures, accidents, or interruptions to utilities and transport networks.
Where a force majeure event occurs, Storage Blackfriars will take reasonable steps to minimise disruption and, where possible, offer an alternative date or arrangement. Charges may be adjusted where Services are not performed, but Storage Blackfriars is not liable for any resulting indirect loss or inconvenience.
14. Data Protection and Privacy
Storage Blackfriars will process personal data relating to the Customer in accordance with applicable data protection laws. Personal data will be used for the purposes of managing bookings, delivering Services, handling payments, complying with legal obligations and, where permitted, for service-related communications.
Storage Blackfriars will take reasonable measures to keep personal data secure and will not share it with third parties except where necessary for the performance of the Services, compliance with the law, or where the Customer has given consent as required.
15. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between the Customer and Storage Blackfriars are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where statutory provisions allow a consumer to bring a claim in another competent jurisdiction.
16. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed severed from the remaining provisions, which will continue in full force and effect.
No failure or delay by Storage Blackfriars in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy.
These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the Customer and Storage Blackfriars relating to the Services and supersede any previous agreements or understandings, whether written or oral.
Storage Blackfriars may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract, unless a change is required by law or regulation, in which case it may take effect immediately.
